We only sell quality seeds that we have personally tested that resulted in high germination rates. However, because not all growers will germinate seeds the same way we do, we cannot offer a guarantee on seed germination. Once seeds leave our nursery, it is out of our control on how the seed is handled. Therefore, we do not accept returns or offer refunds on seeds that do not germinate. We do offer gardening advice, please ask for help before germinating your seeds or if you have a problem with germination! If your seeds are damaged during shipment, please contact us with pictures of the damage and we would be happy to offer a replacement. Returns will be accepted for up to 14 days for buyers who change their mind about the seeds that they ordered. To qualify for a refund or replacement, we must receive all seeds in the original packaging, the buyer is responsible for the return shipping. If a return is received that does not meet the above-mentioned requirements, a refund/replacement will not be issued. FrozenSeeds reserves the right to refuse any return or deny any refund for any reason.